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FAQs

Find answers to common questions about iGoal’s services, security, and how to get started

General Questions

iGoal is a peer-to-peer (P2P) currency exchange platform that allows users to exchange currencies directly with one another, ensuring competitive rates, secure transactions, and reduced fees compared to traditional banks.

Currently, iGoal supports:

  • ✔ Canadian Dollars (CAD)
  • ✔ US Dollars (USD)
  • ✔ Nigerian Naira (NGN)
  • 🔹 Additional currencies may be added in the future.

Yes, iGoal is fully owned by Opulence Capital Ltd., a licensed Money Service Business (MSB) in Canada, regulated by FINTRAC (Financial Transactions and Reports Analysis Centre of Canada).

Account Management

  • ✔ Download the iGoal App from the App Store or Google Play.
  • ✔ Sign up with your email & phone number.
  • ✔ Complete KYC verification (ID & address verification).
  • ✔ Set up Two-Factor Authentication (2FA) for security.
  • ✔ Start exchanging!

Use the “Forgot Password” feature on the login page to reset your password. If you need further assistance, contact support@igoal.finance.

Oops! No, at the moment! But we will make this available soon.

Transactions

  • ✔ Buyers & Sellers list or accept offers at their preferred rates.
  • ✔ iGoal escrows the seller’s funds to prevent fraud.
  • ✔ The buyer confirms payment, and iGoal releases funds to the seller.
  • ✔ Both parties complete the transaction securely.

Auto-Swap automatically matches users looking to exchange currencies, securing the best available rates in real time. No waiting, no manual negotiations — just instant swaps.

  • ✔ 1.5% Fee per exchanging peer.
  • ✔ $1 Listing Cancellation Fee (if canceled within 24 hours).
  • ✔ No hidden charges!

Security & Compliance

  • ✔ Escrow System: Ensures funds are only released when both parties confirm.
  • ✔ KYC & AML Compliance: All users must verify their identity.
  • ✔ Two-Factor Authentication (2FA): Protects your account.
  • ✔ End-to-End Encryption: All transactions and communications are secure.
  • ✔ iGoal follows strict data protection policies in compliance with global standards.
  • ✔ Personal data is encrypted and never shared without user consent.
  • ✔ Learn more in our Privacy Policy.

Funding & Withdrawals

  • ✔ Canada: Interac e-Transfer or Bank Transfer
  • ✔ USA: Wire Transfer
  • ✔ Nigeria: Bank Transfer
  • ✔ Navigate to Wallet → Withdraw Funds.
  • ✔ Enter the amount & Enter purpose of the withdraw.
  • ✔ Enter withdrawal Account details or Select your preferred withdrawal Account if already added.
  • ✔ Confirm the withdrawal.
  • ✔ Funds are processed manually within 2-40 minutes.

WhatsApp Exchange (Coming Soon)

For small transactions below NGN 300,000 or $500 CAD/USD, iGoal offers a quick & secure exchange service via WhatsApp.

  • ✔ Fast & Convenient for Low-Value Transactions
  • ✔ 24/7 Availability
  • ✔ Direct Support from iGoal Team

Support & Assistance

Our 24/7 support team is available via:

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